Pillar 3: Consciously Manage Trust¶
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Trust is the change-resistance antivenom.
Only 30 percent of Americans trust AI, and over half fear for their job. This was not the case with ERP, cloud, or mobile. Trust is not a byproduct of good leadership — it is a four-dimensional dynamic to calibrate: Relational, Institutional, Self-Trust, and Task Trust. Under-trust and over-trust both operate simultaneously and require different interventions.
TOOL¶
RIST™ Trust Diagnostic¶
Use RIST diagnostic for a whole-system review of trust — 4 dimensions, 2 failure modes.
PROCESS¶
Skeptics Roundtable¶
Surface implicit trust/distrust assumptions about AI reliability
BEHAVIOR¶
Vulnerability First¶
Leaders admitting ignorance and modeling uncertainty publicly
SKILL¶
The Trust Talk¶
Doing what you say you will — the behavioral foundation of trust