Pillar 4: Put People First™¶
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Start with augmentation. Efficiency follows faster than if you start with efficiency.
Traditional technological change cut the check, bought the tech, and persuaded people to use it. Invert the order: begin with tools and workflows that serve the human, that augment rather than automate. The human is the integration layer, not the end-user. People-first sequencing produces faster adoption, higher trust, and ultimately greater efficiency than efficiency-first approaches.
TOOL¶
Friction Audit¶
Mapping the drudgery in current workflows; start AI here
PROCESS¶
Hopes and Fears¶
Map what people are actually afraid of, not what the change plan assumes
BEHAVIOR¶
“Superpower” Mindset¶
Reframing AI as a bionic suit, not a replacement
SKILL¶
Skill Shoutouts¶
Cheering when drudgery is removed — reinforcing augmentation